Refund and Exchange Policy

Only product/s that meet the following criteria are eligible for refund/exchange:

1. Must have been purchased directly from the Pink Muhly website (www.pinkmuhly.com)
2. Must be unused and in their original package
3. The reason for refund/exchange must only be either of the following:
   1. Delivery of wrong product/s
   2. Delivery of damaged product/s
4. Requests for refunds or exchanges must be filed within seven (7) days of receipt of the product. To do so, fill out the form here. ( link )

Product/s that fall under any of the items in the list below are not eligible for refund/exchange:

1. Product/s damaged by fire, water, smoke, or other influences beyond the company’s control
2. Product/s not purchased directly from the Pink Muhly website (www.pinkmuhly.com)
3. Product/s that were delivered in error but not reported within seven (7) working days

Pink Muhly will process the refund/exchange within seven (7) working days after the acknowledgment of the request, except in instances of force majeure wherein the process can take longer.

Process – Refund

1. The customer will receive an email from the company once their request for a refund is approved or declined.
2. Once approved, the customer must ship the product/s to the following address within five (5) days: Door 203 LDL Commercial Bldg., corner Amazon St. Bacaca Road, Davao City, Philippines, 8000.
3. The customer must initially shoulder the shipment charges and take full responsibility for the risk of loss on all return shipments.
4. If the company is proven accountable for returned product/s, shipment charges are also subject to refund, provided that the customer submits an official receipt to the company. Otherwise, no refund for shipment charges shall be issued.
5. Upon receipt of the product/s, the company shall process the refund within five (5) days based on the customer’s preferred mode of payment.

Process – Exchange

1. The customer will receive an email from the company once their request for an exchange is approved or declined.
2. Once approved, the customer must ship the product/s to the following address within three (3) days: Door 203 LDL Commercial Bldg., corner Amazon St. Bacaca Road, Davao City, Philippines 8000.
3. The customer must initially shoulder the shipment charges and take full responsibility for the risk of loss on all return shipments.
4. If the company is proven accountable for returned product/s, shipment charges are subject to refund, provided that the customer submits an official receipt to the company.
5. Upon receipt of the product/s, the company shall process the exchange of the same product/s within five (5) days.